Shipping Policy

1. Processing Time

All orders are processed within 1-3 business days. Custom or personalized jewelry may take additional time, and estimated processing times will be provided at checkout.

2. Shipping Methods & Delivery Time

We offer the following shipping options:

• Standard Shipping: 5-10 business days
• Express Shipping: 2-5 business days
• International Shipping: 7-15 business days (varies by destination)

Shipping times may be affected by factors beyond our control, such as customs processing or carrier delays.

3. Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method. We may offer free shipping promotions from time to time.

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can track your order through our website or the carrier’s website.

5. International Shipping & Customs

For international orders, customs duties and taxes may apply, depending on the destination country. These charges are the customer's responsibility.

6. Shipping Address & Responsibility

Please ensure your shipping address is accurate at checkout. Eternagem is not responsible for lost packages due to incorrect addresses provided by customers.

7. Lost or Delayed Shipments

If your package is delayed or lost in transit, please contact us at support@eternagem.com. We will work with the carrier to resolve the issue.

8. Changes to This Policy

We reserve the right to update our shipping policy at any time. Changes will be posted on this page.

For any inquiries, contact us at support@eternagem.com.