Refund Policy

1. Introduction

At Eternagem, we strive to provide premium-quality jewelry and exceptional customer service. If you are not completely satisfied with your purchase, please review our refund policy below.

2. Eligibility for Refunds

We accept returns and refunds for eligible items within 14 days of delivery. Items must be:

• Unworn, unused, and in their original condition.
• Returned with all original packaging, certificates, and receipts.
• Accompanied by the original proof of purchase.

3. Non-Refundable Items

The following items are non-refundable:

• Custom-made or engraved jewelry.
• Personalized items with initials, names, or special designs.
• Gift cards and items marked as final sale.

4. Refund Process

To request a refund, follow these steps:

1. Email us at support@eternagem.com with your order details and reason for return.
2. Ship the item back to our return address using a trackable shipping service.
3. Once we receive and inspect the item, we will process your refund within 7-10 business days.
4. Refunds will be issued to the original payment method.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery at support@eternagem.com with clear photos of the issue. We will arrange for a replacement or full refund.

6. Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure safe delivery.

7. Exchanges

If you wish to exchange an item, please contact our support team for assistance. Exchanges are subject to stock availability.

8. Changes to this Policy

Eternagem reserves the right to update this refund policy at any time. Any changes will be posted on this page. Continued use of our website constitutes acceptance of the updated policy.

For any further questions, feel free to reach out to us at support@eternagem.com.