Welcome to Eternagem! We are committed to delivering your purchases in a timely and efficient manner. Please review our shipping and delivery policy to understand how we handle order processing, delivery times, and related matters.
Once your order is placed, we begin processing it immediately. Orders are typically processed within 1–2 business days. During high-demand periods or sales events, processing times may be slightly longer.
We offer a variety of shipping options to suit your needs. Shipping methods, estimated delivery times, and costs are clearly listed at checkout before you confirm your purchase.
Delivery times may vary depending on your location and the shipping method chosen. While we strive to deliver your order within the estimated time frame, delays may occur due to Weather conditions, Courier issues,Public holidays,Remote delivery areas
We currently ship across India. If you wish to place an international order, please contact us at info@eternagem.com to check availability and costs.
Once your order is dispatched, you will receive an email with a tracking number and a link to track your package. You can also check your order status by logging into your Eternagem account.
If your package is delayed, lost, or damaged in transit Contact the courier directly using the tracking information, Or reach out to us at info@eternagem.com for assistance
A confirmation email will be sent once your order has shipped, including the tracking number and expected delivery details.
Please double-check your shipping information before placing your order. Eternagem is not responsible for delivery failures
If your order includes multiple items, they may ship separately depending on stock availability and warehouse locations. You will receive tracking information for each separate shipment.
