At Eternagem, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we offer a flexible return and exchange policy to ensure a smooth experience.
You may return products within 7 days of delivery. Items must be unused, in their original packaging, and in the same condition as received. Proof of purchase is required.
Customized products, gift cards, and items marked as “Final Sale” cannot be returned or exchanged unless they arrive damaged or defective.
To initiate a return, please contact our support team at info@eternagem.com with your order number and reason for return. We will provide you with instructions and a return address.
If you wish to exchange an item for a different size or style, please contact us. Exchanges are subject to product availability and must meet return eligibility criteria.
Customers are responsible for return shipping costs unless the product was defective or the wrong item was sent. We recommend using a trackable shipping service.
Once we receive and inspect your returned item, we will notify you. Approved returns will be refunded to your original payment method within 7–10 business days.
If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos and details. We will offer a replacement or refund as appropriate.
Orders can be cancelled within 12 hours of placement. Once shipped, cancellations are no longer possible, but you may request a return after delivery.
If you have any questions regarding returns or exchanges, feel free to reach out to us at info@eternagem.com. We're here to help!
